Support Tickets
Contact Holiday Ocean 360 support: open a ticket from the app, track its status, get email updates, and see the expected response times.
Need help?
The fastest way to reach us is through the in-app ticket system.
Submitting a ticket
- Open the left sidebar and expand the Support section
- Click Raise Ticket
- Fill in:
- Subject — one-line summary
- Category — bug, feature request, billing, account
- Description — what you saw, what you expected, steps to reproduce
- Attachments — screenshots help us a lot
Submit. You’ll see a confirmation with the ticket ID.
Tracking a ticket
The My Tickets entry in the sidebar Support section lists all your tickets:
| Status | Meaning |
|---|---|
| Open | Received, queued for triage |
| In progress | Engineer is actively working on it |
| Awaiting reply | We need more info from you |
| Resolved | Fixed or answered — review and close, or re-open if not solved |
| Closed | Done. Audit-only. |
Click any ticket to view the full conversation.
Email notifications
By default you get an email when:
- Your ticket status changes
- A support agent replies
You can disable these in the Notifications page if you’d rather check the in-app view.
Response times
| Plan | First response target |
|---|---|
| Free | Best effort, business days |
| Professional | Next business day |
| Enterprise | Same business day, 99% within 4 hours |
For urgent production issues outside business hours, email support@holidayocean360.com with [URGENT] in the subject.